Incidents reported on status page for Alguna https://status.alguna.io/ https://d1lppblt9t2x15.cloudfront.net/logos/a201e42422b87882c793758c498d1394.png https://status.alguna.io/ en https://status.alguna.io/incident/724572 Mon, 15 Sep 2025 15:59:00 -0000 https://status.alguna.io/incident/724572#17df337b029c72165863f432ac26cbec86c1a9b6cccc72b9f19eab6404c14a37 Our authentication provider has informed us the issues are now resolved. https://status.alguna.io/incident/724572 Mon, 15 Sep 2025 14:13:00 -0000 https://status.alguna.io/incident/724572#51062c31c98dd6e84ea9823ffa4e3aadfb279c14fea5158ff148b87fb27c952d Our authentication provider seems to have resolved their incident, but we are still monitoring whilst waiting for official confirmation. https://status.alguna.io/incident/724572 Mon, 15 Sep 2025 13:11:00 -0000 https://status.alguna.io/incident/724572#2ae3f5247de44176b61f23331c090545b70e5f0d2755ff4b6d55125df3e9f1b4 Our dashboard is currently unavailable as our authentication provider is experiencing downtime. Customer facing flows and our API are unaffected. https://status.alguna.io/ Wed, 03 Sep 2025 13:21:05 +0000 https://status.alguna.io/#e3870078864e70707e11891d223c5f59b4182db728fcaff369668d6ed6a54cd8 API recovered https://status.alguna.io/ Wed, 03 Sep 2025 13:03:51 +0000 https://status.alguna.io/#3aa00c69b88704d27c1c52b05bef97490b1223d9a5fd4bcb69ea537c45a3eae4 Customer Portal recovered https://status.alguna.io/ Wed, 03 Sep 2025 12:50:34 +0000 https://status.alguna.io/#e3870078864e70707e11891d223c5f59b4182db728fcaff369668d6ed6a54cd8 API went down https://status.alguna.io/ Wed, 03 Sep 2025 12:48:27 +0000 https://status.alguna.io/#3aa00c69b88704d27c1c52b05bef97490b1223d9a5fd4bcb69ea537c45a3eae4 Customer Portal went down https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 23:32:00 -0000 https://status.alguna.io/incident/714461#47d44a590c21cb4b6aa85e5107b2d35048b6b1b5fae2de7f8377e60e37beb744 We have mitigated the impact on our API and have seen errors stop, we will continue to monitor. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 23:32:00 -0000 https://status.alguna.io/incident/714461#47d44a590c21cb4b6aa85e5107b2d35048b6b1b5fae2de7f8377e60e37beb744 We have mitigated the impact on our API and have seen errors stop, we will continue to monitor. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 23:32:00 -0000 https://status.alguna.io/incident/714461#47d44a590c21cb4b6aa85e5107b2d35048b6b1b5fae2de7f8377e60e37beb744 We have mitigated the impact on our API and have seen errors stop, we will continue to monitor. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 23:32:00 -0000 https://status.alguna.io/incident/714461#47d44a590c21cb4b6aa85e5107b2d35048b6b1b5fae2de7f8377e60e37beb744 We have mitigated the impact on our API and have seen errors stop, we will continue to monitor. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 22:56:00 -0000 https://status.alguna.io/incident/714461#f712a3ce98ea5c163ab63d272d12fde94557f1056730e8b7df80903fe3b790ca We've managed to mitigate the impact for the dashboard and customer portal, but we're still experiencing downtime with the API. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 22:56:00 -0000 https://status.alguna.io/incident/714461#f712a3ce98ea5c163ab63d272d12fde94557f1056730e8b7df80903fe3b790ca We've managed to mitigate the impact for the dashboard and customer portal, but we're still experiencing downtime with the API. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 22:56:00 -0000 https://status.alguna.io/incident/714461#f712a3ce98ea5c163ab63d272d12fde94557f1056730e8b7df80903fe3b790ca We've managed to mitigate the impact for the dashboard and customer portal, but we're still experiencing downtime with the API. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 22:56:00 -0000 https://status.alguna.io/incident/714461#f712a3ce98ea5c163ab63d272d12fde94557f1056730e8b7df80903fe3b790ca We've managed to mitigate the impact for the dashboard and customer portal, but we're still experiencing downtime with the API. https://status.alguna.io/ Thu, 28 Aug 2025 22:46:41 +0000 https://status.alguna.io/#5a559cc857e8000050d70fda03a63b051369bc23645fc79c1cac305e975e0c36 Customer Portal recovered https://status.alguna.io/ Thu, 28 Aug 2025 21:26:35 +0000 https://status.alguna.io/#5a559cc857e8000050d70fda03a63b051369bc23645fc79c1cac305e975e0c36 Customer Portal went down https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 21:16:00 -0000 https://status.alguna.io/incident/714461#0be76104602970c52e9e96759b3e685e25cd11fb29525d29734e27bd6464843f We're currently experiencing an outage related to one of our underlying infrastructure partners. We're working to resolve this shortly and will provide further updates as we have them. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 21:16:00 -0000 https://status.alguna.io/incident/714461#0be76104602970c52e9e96759b3e685e25cd11fb29525d29734e27bd6464843f We're currently experiencing an outage related to one of our underlying infrastructure partners. We're working to resolve this shortly and will provide further updates as we have them. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 21:16:00 -0000 https://status.alguna.io/incident/714461#0be76104602970c52e9e96759b3e685e25cd11fb29525d29734e27bd6464843f We're currently experiencing an outage related to one of our underlying infrastructure partners. We're working to resolve this shortly and will provide further updates as we have them. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 21:16:00 -0000 https://status.alguna.io/incident/714461#0be76104602970c52e9e96759b3e685e25cd11fb29525d29734e27bd6464843f We're currently experiencing an outage related to one of our underlying infrastructure partners. We're working to resolve this shortly and will provide further updates as we have them. https://status.alguna.io/ Thu, 07 Aug 2025 13:42:02 +0000 https://status.alguna.io/#6427ce727792a1e494cee15bb2ec0a6246a6b7d3b2b3df79aabd776ad9ff9ff1 Customer Portal recovered https://status.alguna.io/ Thu, 07 Aug 2025 10:10:36 +0000 https://status.alguna.io/#6427ce727792a1e494cee15bb2ec0a6246a6b7d3b2b3df79aabd776ad9ff9ff1 Customer Portal went down https://status.alguna.io/ Thu, 07 Aug 2025 10:00:41 +0000 https://status.alguna.io/#f83e5dc8c3526d62b824971aeaf75f8f992e12636c4531ba35e278d59530f90b Customer Portal recovered https://status.alguna.io/ Thu, 07 Aug 2025 09:10:29 +0000 https://status.alguna.io/#f83e5dc8c3526d62b824971aeaf75f8f992e12636c4531ba35e278d59530f90b Customer Portal went down https://status.alguna.io/incident/609420 Thu, 26 Jun 2025 07:01:00 -0000 https://status.alguna.io/incident/609420#4b5861b1c6c42cf3706a971a9e0f235a7d0beb4fea582d672af8b07b04360c09 Our authentication provider have resolved the issues impacting the dashboard. https://status.alguna.io/incident/609420 Thu, 26 Jun 2025 06:22:00 -0000 https://status.alguna.io/incident/609420#4dc40e589154467808c74de3dab4087d90d5a8340c44928a5127601b22675be8 Our dashboard is currently unavailable as our authentication provider is experiencing downtime. Customer facing flows and our API are unaffected. https://status.alguna.io/incident/605191 Wed, 18 Jun 2025 15:12:00 -0000 https://status.alguna.io/incident/605191#b26f25adc77bdfe8e50b2d158d95ee475198a2e254fbf4a0e4116aef9488011b We've received confirmation from our hosting provider that all issues are now resolved. https://status.alguna.io/incident/605191 Wed, 18 Jun 2025 15:12:00 -0000 https://status.alguna.io/incident/605191#b26f25adc77bdfe8e50b2d158d95ee475198a2e254fbf4a0e4116aef9488011b We've received confirmation from our hosting provider that all issues are now resolved. https://status.alguna.io/incident/605191 Wed, 18 Jun 2025 13:41:00 -0000 https://status.alguna.io/incident/605191#8a60026cbd84777c3585c1265dc404228827fd32b8be5d825434b5eee8bb78d3 We're currently experiencing intermittent timeouts from our hosting provider, this is only impacting our UI and not our API. We are looking into mitigations. https://status.alguna.io/incident/605191 Wed, 18 Jun 2025 13:41:00 -0000 https://status.alguna.io/incident/605191#8a60026cbd84777c3585c1265dc404228827fd32b8be5d825434b5eee8bb78d3 We're currently experiencing intermittent timeouts from our hosting provider, this is only impacting our UI and not our API. We are looking into mitigations. https://status.alguna.io/incident/532244 Fri, 21 Mar 2025 15:07:00 -0000 https://status.alguna.io/incident/532244#a802947694b4f2d946e097975399e83e066e7639d4320eaf834382a935529fe6 The fix has been rolled out and payments are working as normal now. https://status.alguna.io/incident/532244 Fri, 21 Mar 2025 12:45:00 -0000 https://status.alguna.io/incident/532244#b3a80ef8bfd12ec3c136226d230048c09a98e8d6acf171253e178556a70d38f4 Payments via Stripe are failing for a subset of customers due to an issue with our authentication provider. The root cause has been identified and we will share further updates once fixed.