Incidents reported on status page for Alguna https://status.alguna.io/ https://d1lppblt9t2x15.cloudfront.net/logos/a201e42422b87882c793758c498d1394.png https://status.alguna.io/ en https://status.alguna.io/incident/903563 Sun, 31 May 2026 06:00:25 -0000 https://status.alguna.io/incident/903563#b4d48f774cde3beee9dc805a41ba7c502da6f25d5269888fc3e88d7a3f65f57a We’ll be performing scheduled database maintenance during a 30-minute window between 07:00 - 09:00 UTC (00:00-02:00 PST) This is a major platform update designed to improve long-term reliability and reduce the need for similar disruptive maintenance in the foreseeable future. Billing events will not be affected, they will be buffered and replayed once maintenance is complete. https://status.alguna.io/ Thu, 14 May 2026 14:27:10 +0000 https://status.alguna.io/#f0484c79153833dd681cb153d45c4faf3c1834bbceddf87c57fdcbd85dc13c17 API recovered https://status.alguna.io/ Thu, 14 May 2026 11:57:12 +0000 https://status.alguna.io/#f0484c79153833dd681cb153d45c4faf3c1834bbceddf87c57fdcbd85dc13c17 API went down https://status.alguna.io/incident/874435 Sat, 18 Apr 2026 07:14:00 -0000 https://status.alguna.io/incident/874435#67f44bed5eb62aee96a8c6cd8c07ae4460a12fe4981d0f62be21a18ad9975ad6 The API experienced approximately one minute of downtime between 07:27 and 07:28 UTC. Service has been fully restored. We have identified the cause and are implementing changes to prevent recurrence. https://status.alguna.io/ Sat, 18 Apr 2026 06:57:14 +0000 https://status.alguna.io/#09666ceabf2a5c41fb7d4299c91d6706c68d49973a8c5d49262e3841aadb59c4 API recovered https://status.alguna.io/ Sat, 18 Apr 2026 06:30:20 +0000 https://status.alguna.io/#1c3b9da87252a4964fe78d8c85002b929019d6488b03313c63240cdc384f3ba6 Customer Portal recovered https://status.alguna.io/ Sat, 18 Apr 2026 06:27:26 +0000 https://status.alguna.io/#1c3b9da87252a4964fe78d8c85002b929019d6488b03313c63240cdc384f3ba6 Customer Portal went down https://status.alguna.io/ Sat, 18 Apr 2026 06:27:23 +0000 https://status.alguna.io/#09666ceabf2a5c41fb7d4299c91d6706c68d49973a8c5d49262e3841aadb59c4 API went down https://status.alguna.io/incident/874435 Sat, 18 Apr 2026 06:27:00 -0000 https://status.alguna.io/incident/874435#d4748acc9e4589f5913f5dba3da0571a38673232eca6088a54ae7a1a65c207da We are currently investigating an issue affecting the API. Further updates to follow. https://status.alguna.io/ Thu, 02 Apr 2026 09:39:21 +0000 https://status.alguna.io/#e75120abb02575971e8843934c40de2ef0b3ba83db0e37d7aa6dcdaa93f982a3 Customer Portal recovered https://status.alguna.io/ Thu, 02 Apr 2026 09:27:32 +0000 https://status.alguna.io/#e75120abb02575971e8843934c40de2ef0b3ba83db0e37d7aa6dcdaa93f982a3 Customer Portal went down https://status.alguna.io/ Sun, 29 Mar 2026 06:33:23 +0000 https://status.alguna.io/#b8783e5a9a724f7a2dbbab393b875bd97b1720f317feddfe8f134dedea7ad494 Customer Portal recovered https://status.alguna.io/ Sun, 29 Mar 2026 06:30:23 +0000 https://status.alguna.io/#b8783e5a9a724f7a2dbbab393b875bd97b1720f317feddfe8f134dedea7ad494 Customer Portal went down https://status.alguna.io/incident/857329 Wed, 25 Mar 2026 09:31:00 -0000 https://status.alguna.io/incident/857329#77d8b6b596405029b70abce97876438bb027745eada91fdabca1b54a9f435a7d This incident has been resolved. Our api is operating normally and we are monitoring for stability. An internal review will follow to ensure we prevent recurrence. https://status.alguna.io/ Wed, 25 Mar 2026 09:30:21 +0000 https://status.alguna.io/#5b500c943c9a603cd078c2434246635c806d3bc557f776430608a7e654a29ccb Customer Portal recovered https://status.alguna.io/ Wed, 25 Mar 2026 09:18:10 +0000 https://status.alguna.io/#5b500c943c9a603cd078c2434246635c806d3bc557f776430608a7e654a29ccb Customer Portal went down https://status.alguna.io/incident/857329 Wed, 25 Mar 2026 09:10:00 -0000 https://status.alguna.io/incident/857329#8dd899f9e2f715ef6486ce64fe43ef02881dfb5bd603bfe5c2182385208ac775 We have identified a critical issue affecting our database infrastructure and are actively implementing a fix. Some users may experience degraded service during this window. https://status.alguna.io/ Sun, 08 Mar 2026 16:51:20 +0000 https://status.alguna.io/#ce0bf20a2587f6a325753fdf6dc2aa9cdf4061bff6247417df51215d3a9b5de7 Customer Portal recovered https://status.alguna.io/ Sun, 08 Mar 2026 16:48:20 +0000 https://status.alguna.io/#ce0bf20a2587f6a325753fdf6dc2aa9cdf4061bff6247417df51215d3a9b5de7 Customer Portal went down https://status.alguna.io/ Fri, 06 Mar 2026 13:33:22 +0000 https://status.alguna.io/#d3cc9266f449ef2244acec044df8069f2235ab736a31e17a662ce1c0791a09b8 Customer Portal recovered https://status.alguna.io/ Fri, 06 Mar 2026 13:30:18 +0000 https://status.alguna.io/#d3cc9266f449ef2244acec044df8069f2235ab736a31e17a662ce1c0791a09b8 Customer Portal went down https://status.alguna.io/incident/724572 Mon, 15 Sep 2025 15:59:00 -0000 https://status.alguna.io/incident/724572#17df337b029c72165863f432ac26cbec86c1a9b6cccc72b9f19eab6404c14a37 Our authentication provider has informed us the issues are now resolved. https://status.alguna.io/incident/724572 Mon, 15 Sep 2025 14:13:00 -0000 https://status.alguna.io/incident/724572#51062c31c98dd6e84ea9823ffa4e3aadfb279c14fea5158ff148b87fb27c952d Our authentication provider seems to have resolved their incident, but we are still monitoring whilst waiting for official confirmation. https://status.alguna.io/incident/724572 Mon, 15 Sep 2025 13:11:00 -0000 https://status.alguna.io/incident/724572#2ae3f5247de44176b61f23331c090545b70e5f0d2755ff4b6d55125df3e9f1b4 Our dashboard is currently unavailable as our authentication provider is experiencing downtime. Customer facing flows and our API are unaffected. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 23:32:00 -0000 https://status.alguna.io/incident/714461#47d44a590c21cb4b6aa85e5107b2d35048b6b1b5fae2de7f8377e60e37beb744 We have mitigated the impact on our API and have seen errors stop, we will continue to monitor. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 22:56:00 -0000 https://status.alguna.io/incident/714461#f712a3ce98ea5c163ab63d272d12fde94557f1056730e8b7df80903fe3b790ca We've managed to mitigate the impact for the dashboard and customer portal, but we're still experiencing downtime with the API. https://status.alguna.io/incident/714461 Thu, 28 Aug 2025 21:16:00 -0000 https://status.alguna.io/incident/714461#0be76104602970c52e9e96759b3e685e25cd11fb29525d29734e27bd6464843f We're currently experiencing an outage related to one of our underlying infrastructure partners. We're working to resolve this shortly and will provide further updates as we have them. https://status.alguna.io/incident/609420 Thu, 26 Jun 2025 07:01:00 -0000 https://status.alguna.io/incident/609420#4b5861b1c6c42cf3706a971a9e0f235a7d0beb4fea582d672af8b07b04360c09 Our authentication provider have resolved the issues impacting the dashboard. https://status.alguna.io/incident/609420 Thu, 26 Jun 2025 06:22:00 -0000 https://status.alguna.io/incident/609420#4dc40e589154467808c74de3dab4087d90d5a8340c44928a5127601b22675be8 Our dashboard is currently unavailable as our authentication provider is experiencing downtime. Customer facing flows and our API are unaffected. https://status.alguna.io/incident/605191 Wed, 18 Jun 2025 15:12:00 -0000 https://status.alguna.io/incident/605191#b26f25adc77bdfe8e50b2d158d95ee475198a2e254fbf4a0e4116aef9488011b We've received confirmation from our hosting provider that all issues are now resolved. https://status.alguna.io/incident/605191 Wed, 18 Jun 2025 13:41:00 -0000 https://status.alguna.io/incident/605191#8a60026cbd84777c3585c1265dc404228827fd32b8be5d825434b5eee8bb78d3 We're currently experiencing intermittent timeouts from our hosting provider, this is only impacting our UI and not our API. We are looking into mitigations. https://status.alguna.io/incident/532244 Fri, 21 Mar 2025 15:07:00 -0000 https://status.alguna.io/incident/532244#a802947694b4f2d946e097975399e83e066e7639d4320eaf834382a935529fe6 The fix has been rolled out and payments are working as normal now. https://status.alguna.io/incident/532244 Fri, 21 Mar 2025 12:45:00 -0000 https://status.alguna.io/incident/532244#b3a80ef8bfd12ec3c136226d230048c09a98e8d6acf171253e178556a70d38f4 Payments via Stripe are failing for a subset of customers due to an issue with our authentication provider. The root cause has been identified and we will share further updates once fixed.